Can’t find the answer to your question?  Contact Arq
You can sign up at the front desk at any time provided you have a photo ID and a form of payment (cash, debit, VISA/MC). Click our ”
Pricing” tab for membership types, rates, and requirements.
As a member of Arq, you have the following benefits:

• Unlimited climbing
• Discounted Yoga & fitness classes
• Use of fitness & weights
• Discounted rates on Arq climbing classes and workshops
• 10% off any item in our Gear Shop (excluding already discounted or package items).
• Guest passes (2 per month) – SEE BELOW
• Discounts with our partners (High Country Sports, Hot Shots Cafe – MORE COMING SOON)

Yes, members are automatically issued 2 guest passes every other month on the 1st of the issuing month. The electronic pass is automatically added to your account and is tracked by the computer – they are not physical passes. You can use your guest pass for a guest at check-in. Once the pass has been used, you must wait until the next issuing month to use the next one as the guest passes do not accrue. Guest passes cover the day pass only – gear rental is not included. Member’s that have frozen their account cannot use the guest pass for themselves or a guest during the freeze.

Members may reserve up to two spots per day in our scheduled belay lessons for their guests. Lessons can be booked through the front desk and no charges will apply – just let the front desk know that you are a member booking the lesson for a guest. Member must be present with their guests at check-in, but does not have to take the class with their guests. The lesson, gear rental, and use of the facility after the class are all included making this a great way to introduce your friends to climbing!

Yes! Members can freeze their membership at a cost of $10 per month.

For monthly members, the freeze must begin on the 1st of a month and the deadline to request the freeze is the last day of the month prior to the start of the freeze. For example, to freeze beginning September 1st, you must submit your request to freeze by August 31st.

For yearly members, the freeze can begin at anytime, but the membership must be frozen for month-long segments of time (i.e. April 12th – May 12th).

Please contact info@arqmountaincentre.com for more information, or visit to visit our online Membership Change Request form!

Billing for the month is processed and finalized on the 1st of each calendar month. The electronic funds transfer then posts on the 15th of the month (or the next business day should the 15th fall on a Sunday or holiday).

The charge posts on the 15th of the month for which it applies – for example, dues for the calendar month of September post on September 15th. Please note, however, that changes to billing for the month must be requested and finalized prior to the 1st of the month. Though the charge posts on the 15th, billing is finalized and processed on the 1st and no changes can be made once it is the 1st of the month.
Monthly Charges appear on your account as ‘Arq Mountain Centre.’

Oh no! We would be sad to see you go!

Cancellation requests are due by close of business on the last day of the month so that we can remove you from the upcoming month’s billing. As of the 1st you are committed to that calendar month, and billing for that month will post on the 15th. For example, to make October your last month of membership, you must request cancellation by October 31st. As of November 1st the earliest date of cancellation is November 30th and billing for November will post on November 15th.

Cancellation requests must be made in writing at the front desk or through info@arqmountaincentre.com. We will respond to every cancellation request. If you do not receive a reply, please verify you have sent your request to the correct email address and contact Arq immediately. If you are unsatisfied with your membership in anyway, please let us know.

EDIT MY MEMBERSHIP
Click here to update your membership, change your membership, or to freeze your account (*available only for ARQ EFT & Annual Pre-Paid Members*) 

If you are wanting to unfreeze your account – welcome back to the ARQ Family! Any unfreezing must be done in person at our facility as you will need to pay the prorated dues for the remainder of the month.

For any other questions or comments, please email or call us!